Shipping & Returns

We want our customers to be happy with their jewelry. If you have any problems, please contact us with your order information at team@mementum.io
Order Changes / Cancellations

Made an order and then change your mind? No problem, you can request a change or order cancellation within 48 hours. Make sure you make it within 48 hours otherwise, we will not be able to cancel your order.

For requesting an order cancellation or change please, email us at team@mementum.io

Return Policy

Our policy lasts 14 days. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return or exchange, the jewelry must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept returns and exchanges on the following conditions:

  • Items that did not fit.  
  • Defective items or damaged in transit.
  • You received the incorrect item.

*To complete your return or exchange, we require proof of purchase. Please contact us before returning or requesting an exchange. We will not refund items which are returned without contacting us first.

Sale items

Only regular priced items may be refunded unfortunately, sale items cannot be refunded.

Must read

We want you to have the best purchase experience with us!

Please read the following details to consider before making an order:

  • Select the correct size for the chain. 
  • Make sure that the address provided is correct before purchasing.
  • Make sure that the delivery address is a secure location.

Shipping 

Domestic 

We offer FREE shipping on United States and Canada. 

International 

 

Duties and taxes are not included when placing an international order. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Return shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please contact us for more information.

If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.