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Shipping & Returns

We want our customers to be happy with their jewelry. If you have any problems, please contact us with your order information atteam@mementum.io

Returns & Exchanges

What's your return policy?
We're only happy if you're happy.
If you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund or exchange on any purchase for up to 30 days after your item was received (so long as it's in original condition with original packaging, of course).
Are returns free?
US Domestic: your return is on us!
International: The cost of the international returns label will be deducted from your overall refund. Depending on where it's shipping from, the cost ranges from $15 to $35
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Why wasn’t my shipping refunded?
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
When will I receive my refund?
Once your order arrives back to us, it can take up to 5-10 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement.

Shipping Policy

How long does shipping take?
All orders take 1-3 business days to be processed after being placed. For orders within the US, shipping normally takes 3-5 business days. Shipping times for international orders vary depending on your destination, shipping method, and customs. As soon as your order ships, you can track it through your shipping confirmation email.
Where does my order ship from?
Your order will ship from San Francisco, CA.
Why wasn’t my shipping refunded?
We’re unable to refund original shipping fees on any orders. Orders outside of the US or Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.