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Frequently Asked Questions

Shipping Policy

Once you've placed your order, it usually takes 1-2 business days to process it for delivery.

For orders within the US, shipping normally takes 3-5 business day after it is processed for delivery.

Shipping times for international orders vary depending on your destination, shipping method, and customs.

As soon as your order ships, you can track it through your shipping confirmation email.

Yes. Duties and taxes are not included when placing an international order. They are determined by the customs agency within the destination country.

Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee, which will be deducted from the refund amount.

We offer fast shipping in the US only:

- Priority (2-3 days): $17

- Overnight (1 day): $54

These options can be selected at checkout after having entered your delivery location.

Please note that delivery processing time of 1-2 business days still applies.

Returns & Exchanges

We're only happy if you're happy.

If you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund or exchange on any purchase in respect to the following conditions:

- The item is in it’s original condition with original packaging

- The return or exchange request is made within 30 days of delivery

- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Returns within the US are free.

Returns from outside of the US are the responsibility of the buyer. The cost of the international returns label will be deducted from your overall refund. Depending on where it is shipping from, the cost ranges from $15 to $35.

International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee, which will be deducted from the refund amount. You are responsible for paying any duties and taxes and we are unable to waive or refund them for any reason.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

e're unable to refund original shipping fees on any orders.

Orders outside of the US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Other Questions

Your order will ship from California.

We embed a Digital Soul into every piece of Mementum jewelry. Each Digital Soul conceals a distinct code, which serves as a physical key. The code can be scanned using our mobile app, giving you access to view, edit or upload memories.

Yes, our mobile app supports iOS and Android phones.

Photos of your memories worth remembering and space for comments (a funny story, your feelings or a lovely quote). Feeling inspired? You can also add a letter to make it extra special! You can also edit the date and place of the photo.

Yes, the Digital Soul is waterproof and will continue to function after a shower. However, we strongly recommend against exposing your jewelry to any type of liquid. Water can contain chlorine, salts, or harsh chemicals that can reduce the shine and sparkly finish of the piece.

Yes, you can continue adding memories! Mementum is meant to grow with you as you keep on making memories. Your necklace is like a physical key, with it you will be able to view, add or change the memories.

Each piece comes with 50 memories.

No, Mementum is jewelry. They DO NOT contain any chips, wires or batteries.

You can report that your Mementum jewelry has been lost to lock the content inside.

If someone happens to find and scan your jewelry, we can inform the user that the jewelry was lost and assist in coordinating a return. It’s a small chance but is a chance that never existed before with lost jewelry.

Your physical jewelry may be unrecoverable, but your important digital memories are safely backed up. We can transfer your memories onto a new piece of Mementum jewelry.

Yes, we understand the importance of keeping your memories private because we have memories too. Privacy is one of our core values, so we will keep your personal memories completely private.

We will repair or replace manufacturing faults free of charge up to 1 year from the original date of purchase.

Your warranty does not cover replacements, scratches or lost items.