Frequently Asked Questions

Still have questions? You've come to the right place!

Check the list below. If you don’t see your question, send us a message at team@mementum.io and we’ll get right back to you!

We embed a Digital Soul into every piece of Mementum jewelry. Each Digital Soul conceals a distinct code, which serves as a physical key. The code can be scanned using our mobile app, giving you access to view, edit or upload memories. 

Yes, our mobile app supports iOS and Android phones.

Photos of your memories worth remembering and space for comments (a funny story, your feelings or a lovely quote). Feeling inspired? You can also add a letter to make it extra special! You can also edit the date and place of the photo. 

Yes, the Digital Soul is waterproof and will continue to function after a shower. However, we strongly recommend against exposing your jewelry to any type of liquid. Water can contain chlorine, salts, or harsh chemicals that can reduce the shine and sparkly finish of the piece. 

Yes, you can continue adding memories! Mementum is meant to grow with you as you keep on making memories. Your necklace is like a physical key, with it you will be able to view, add or change the memories.

Each pendant comes with 50 memories. 

No, Mementum is jewelry. They DO NOT contain any chips, wires or batteries.

You can report that your Mementum jewelry has been lost to lock the content inside.

If someone happens to find and scan your jewelry, we can inform the user that the jewelry was lost and assist in coordinating a return. It’s a small chance but is a chance that never existed before with lost jewelry. 

Your physical jewelry may be unrecoverable, but your important digital memories are safely backed up. We can transfer your memories onto a new piece of Mementum jewelry.

Yes, we understand the importance of keeping your memories private because we have memories too. Privacy is one of our core values, so we will keep your personal memories completely private. 

Shipping policy

YES! We offer FREE shipping in the United States.

Yes. Duties and taxes are not included when placing an international order. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

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Returns and exchanges

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Made an order and then change your mind? No problem, you can request a change or order cancellation within 48 hours. Make sure you make it within 48 hours otherwise, we will not be able to cancel your order.

For requesting an order cancellation or change please, email us at team@mementum.io

Our policy lasts 14 days. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return or exchange, the jewelry must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept returns and exchanges on the following conditions:

Items that did not fit.  Defective items or damaged in transit.You received the incorrect item.

*To complete your return or exchange, we require proof of purchase. Please contact us before returning or requesting an exchange. We will not refund items which are returned without contacting us first.